Frequenty Asked Questions (FAQ)
On this page, we answer some of the questions frequently asked by our customers,
SALES RELATED QUESTIONS
Q: Do you have a showroom?
Yes, our address and opening hours are listed on the Contact Us page. You can walk in to try most of our wheelchairs, mobility scooters, and electric wheelchairs during opening hours—no appointment needed.
Q: Can I rent a wheelchair, mobility scooter, electric wheelchair, rollator, or ramp when I visit Singapore?
Yes, our company provides rental services, but only for motorised mobility aids such as mobility scooters and electric wheelchairs. For more information and to place a booking, please visit our PMA Rental page.
Q: Do you have stock for ___ ?
Generally, if a product is not marked as "Sold Out" on our website, it is in stock. However, there are a few exceptions:
Pre-orders: Sometimes, we're out of stock but offer a discount for pre-orders. This will be clearly indicated on the product page,
Simultaneous orders: Occasionally, two or more customers may order the last unit of a product before we can update the website. While rare, it can happen.
Consumables and Accessories: We strive to keep our stock status updated for core items such as mobility scooters, motorised wheelchairs, wheelchairs, rollators, ramps, batteries, and chargers. However, some non-core items, such as consumables, accessories, and walking sticks, are drop-shipped from other local distributors, and they may not inform us if they run out of stock. These can be identified with the sentence on the product page: ** ONLINE exclusive item. No viewing is available. **.
Q: Are there any discounts or subsidies for seniors and medical workers?
All discounts and promotions are listed on our website, so please refer to our site for the best prices.
As for subsidies, yes, they are available. Please contact us for more information.
Q: How long does delivery take?
For motorised wheelchairs, mobility scooters, wheelchairs, ramps, and batteries, delivery takes 1 to 2 working days, excluding Sundays and Public Holidays.
For all other items, delivery takes 2 to 4 working days.
If you need your order on the same day, you can opt to pick it up directly from our office.
Q: Do you offer interest-free instalment plans?
Yes, we offer interest-free instalment plans through Atome for up to 3 months and Grab for up to 4 months. For walk-in purchases, we also offer interest-free instalments with UOB credit cards for up to 36 months.
Q: Do you buy back or trade-in old PMA?
We do not buy back or trade-in old PMA anymore.
If you wish to sell off your old PMA, we recommend using peer-to-peer platforms such as Carousell.
If you need new batteries for the PMA before reselling, please contact us for a quote.
Q: Do you sell, rent or repair Airwheel luggage scooters?
We have discontinued this product and no longer sell, rent or repair Airwheel luggage scooters.
TRAVEL
Q: Are your Personal Mobility Aids (PMA) approved for air travel?
Yes, all our PMAs are approved for air travel. However, specific requirements vary depending on the battery type. Please refer to the FAQ section on the product detail page for more information.
Q: Can I ride the PMA to the cabin?
There is no standardised policy among airlines regarding this. It’s best to contact the airline directly to confirm their specific guidelines.
Q: Can I ride the PMA on board a cruise ship?
While there isn't a standardised policy for cruise ships, air travel restrictions tend to be the most stringent. If your PMA is allowed on a plane, it should generally be permitted on a cruise ship as well.
PRODUCT RELATED QUESTIONS
Q: Can your PMAs drive in reverse?
Yes, all our PMAs can be driven in reverse. This is particularly useful in tight situations, such as reversing out from a lift, the MRT, wheelchair-accessible bus, toilet, table or small room.
Q: I need a portable wheelchair ramp for the small staircase outside my HDB door entrance. Which ramp is suitable?
This will depend on the height of the staircase. Generally, for a 3-step staircase, you need at least a 5-ft ramp or longer. Our portable wheelchair ramps will be unsuitable for any staircase higher than 3 steps.
But this is also restricted by the layout of the staircase relative to the corridor. Please check the ramp selection guide below to see if your flat is suitable for a ramp.