Elfigo 247 Terms and Conditions

ELFIGO 247 Terms and Conditions

Updated: 30 May 2025

1. Definition of PMA

A PMA (Personal Mobility Aid) refers to electric wheelchairs and mobility scooters used for personal transportation by individuals with mobility challenges. This subscription covers emergency towing services exclusively for PMAs.

2. Definition of "The Company"

For the purpose of these Terms and Conditions, The Company refers to Falcon Mobility Pte. Ltd., the service provider for ELFIGO 247.

3. Definition of Emergency Towing

  • An emergency towing is defined as:
    • a) The PMA is unable to drive or operate, AND
    • b) The PMA is stuck outside the home (e.g., public spaces, malls, walkways).
  • If the PMA is broken down at home, it is not considered an emergency.
  • For home breakdowns, please contact the main office line during working hours to schedule a repair.

4. Hotline Usage

  • The after-office-hours hotline is strictly reserved for emergency towing services only.
  • It is not a general hotline for sales, repairs, or customer service.
  • For all other inquiries, please contact the main office line during business hours:
    Mon – Fri: 9 AM to 6 PM
    Sat: 10:30 AM to 4:30 PM
    Sun/Public Holidays: Closed


5. Towing Arrangements

  • The emergency towing service is currently reserved only for PMAs sold by The Company.
  • All vehicles covered by the service will be towed directly back to The Company's service centre for repairs.
  • Towing service is limited to mainland Singapore and Sentosa. Restricted areas and outlying islands are excluded.


6. Transport Subsidy

  • In the event of a breakdown, the subscriber is responsible for arranging their own transport (e.g., taxi, ride-hailing service) from the breakdown location to their intended destination (e.g., home, hospital, etc.).
  • The Company will reimburse 80% of the actual transport cost, capped at SGD 20 per incident.
    • The subscriber must submit a valid receipt or screenshot of the transaction showing the date, time, and amount paid.
    • Reimbursement will be processed via bank transfer or PayNow.
    • Claims must be submitted within 7 calendar days of the incident to be eligible.


7.  Renewal and Cancellation

  • The subscription will be automatically renewed every year unless the subscriber cancels before the renewal date.
  • A renewal reminder will be sent to the subscriber's registered email address 7 days before the renewal date.
    • If the subscriber wishes to renew, no action is required.
    • To cancel, the subscriber may click the cancellation link provided in the email before the renewal date.
  • Each renewal is valid for one year.
  • If the customer decides to terminate the subscription within the year, no refund will be provided for the remaining months.


8. One Subscription per PMA

  • Each ELFIGO 247 subscription is limited to one PMA only.
  • If the subscriber owns multiple PMAs, each vehicle must be registered with a separate subscription. 

9. Independence from Warranty

ELFIGO 247 is a standalone emergency towing service that operates independently of any product warranty.

  • Subscribing to ELFIGO 247 does not extend, replace, or alter the terms of your PMA’s warranty.
  • You do not need to have a valid warranty to subscribe to ELFIGO 247.
  • Towing support provided by ELFIGO 247 is available regardless of warranty status and includes support outside of regular working hours, which warranty-related services may not cover.

10. Transferability

  • If the customer purchases a replacement PMA from The Company,
    • any active ELFIGO 247 subscription will be automatically transferred to the new PMA. 
    • No additional subscription purchase is required for the replacement PMA.
  • If the customer sells or donates the PMA to another user,
    • any active subscription can be transferred to the new owner.
    • The original customer is still responsible for cancelling the subscription before the renewal date if they do not want it to auto-renew under their name.


11. Misuse of Service

  • Misuse of the emergency towing service includes, but is not limited to:
    • Repeated non-emergency calls after office hours
    • Attempting to tow unregistered or non-subscribed PMAs
    • Using the after-working-hours hotline for non-towing matters
  • The Company reserves the right to terminate the service without refund if misuse is detected.


12. Limitation of Liability

  • The Company is committed to ensuring the safety of the PMAs during emergency towing.
  • However, The Company shall not be held liable for:
    • Delays due to traffic, weather conditions, or unforeseen circumstances
    • Damage or loss of personal items left on the PMA during towing
    • Mechanical or electrical faults that occur during transport
    • Injury or harm resulting from improper use of the PMA prior to the emergency call
  • The maximum liability, if any, shall not exceed the cost of one year's subscription.


13. Amendments and Updates

  • The Company reserves the right to update these Terms and Conditions as necessary.
  • Subscribers will be informed of any changes via email or official communication channels.