ELFIGO 247 Terms and Conditions

Updated: 3 August 2025

1. Definition of PMA

A PMA (Personal Mobility Aid) refers to electric wheelchairs and mobility scooters used for personal transportation by individuals with mobility challenges. This subscription covers emergency roadside assistance services exclusively for PMAs.

2. Definition of “The Company”

The Company refers to Falcon Mobility Pte. Ltd., the service provider for ELFIGO 247.

3. Definition of Emergency Roadside Assistance

  • An emergency roadside assistance is defined as:
    • a) The PMA is unable to drive or operate, AND
    • b) The PMA is stuck outside the home (e.g., public spaces, malls, walkways).
  • If the PMA breaks down at home, it is not considered an emergency.
  • For home breakdowns, contact the main office line during working hours to schedule a repair.

4. Hotline Usage

  • The after‑office‑hours hotline is strictly reserved for emergency roadside assistance.
  • It is not for general inquiries such as sales, repairs, or customer service.
  • For other inquiries, contact the main office during business hours:
    • Mon–Fri: 9 AM–6 PM
    • Sat: 10:30 AM–4:30 PM
    • Sun/Public Holidays: Closed

5. Processing Time

Subscription requests require a minimum of two (2) working days for processing and activation. No services (including towing) will be provided during this period. Customers should subscribe in advance; subscribing after a breakdown does not guarantee immediate assistance.

6. Roadside Assistance Arrangements

  • If the PMA was purchased from The Company, it will be towed to the Company’s service centre for diagnosis and repair.
  • If the PMA was not purchased from The Company, it will be towed to the subscriber’s residential address by default, unless the subscriber wishes to engage The Company to perform diagnosis and repair.
  • Service coverage is limited to mainland Singapore and Sentosa. Restricted areas and outlying islands are excluded.

7. Transport Subsidy

  • The subscriber is responsible for arranging transport (e.g. taxi or ride‑hailing) from the breakdown location to their intended destination.
  • The Company will reimburse 80% of actual transport cost, capped at SGD 20 per incident:
    • Valid receipt or transaction screenshot (with date, time, and amount) must be submitted.
    • Refund processed via bank transfer or PayNow.
    • Claims must be submitted within 7 calendar days of the incident.

8. Renewal and Cancellation

  • Subscriptions automatically renew every year unless cancelled before the renewal date.
  • A renewal reminder will be sent by email 7 days before renewal.
    • No action needed to renew.
    • To cancel, click the cancellation link in the email before renewal.
  • No refund is provided if subscription is terminated mid‑year.
  • The Company may reject renewal or new subscription at its discretion and will issue a full refund if payment has been made.

9. One Subscription per PMA

Each subscription covers only one PMA. Multiple PMAs require separate subscriptions.

10. Independence from Warranty

ELFIGO 247 is a standalone roadside assistance service, independent of any PMA product warranty. Subscription does not alter or rely on warranty status.

11. Transferability

  • If you purchase a replacement PMA from The Company:
    • An active subscription is automatically transferred to the new PMA.
    • No new subscription is required.
  • If you sell or donate your PMA:
    • An active subscription can be transferred to the new owner.
    • The original owner remains responsible for cancellation before renewal to prevent automatic renewal under their name.

12. Misuse of Service

  • Misuse includes:
    • Repeated non‑emergency calls after hours
    • Attempting to tow unregistered or non‑subscribed PMAs
    • Using hotline for non‑roadside matters
  • The Company reserves the right to terminate service without refund upon misuse.

13. Limitation of Liability

  • The Company strives to ensure PMA safety during assistance but is not liable for:
    • Delays due to traffic, weather, or unforeseen circumstances
    • Damage or loss of personal items left on the PMA
    • Mechanical or electrical faults during transport
    • Injury from improper PMA use before an emergency call
  • Maximum liability shall not exceed the cost of one year’s subscription.

14. Amendments and Updates

The Company reserves the right to update these Terms and Conditions as needed. Subscribers will be notified of any changes via email or official channels.

ELFIGO247 Subscribe Button