If you are buying a personal mobility aid (PMA) such as an electric wheelchair or mobility scooter, a “1-year warranty” sounds the same across the market, but the terms can make a big difference to your cost, convenience and downtime, especially if you rely on your device daily.
A “1-year warranty” sounds the same across the market, but the terms can make a big difference to your cost, convenience and downtime—especially if you rely on your device daily.
Method: We scanned public warranty pages on 15 Oct 2025 and summarised common patterns across established retailers and online/minor sellers in Singapore. Details vary by model and may change; always check a seller’s latest terms.
Warranty comparison (Singapore)
| Warranty aspect | ELFIGO Mobility | Other established sellers | Online / minor sellers |
|---|---|---|---|
| Warranty service type | On-site as standard | Mostly carry-in (on-site usually chargeable) | Carry-in / ship-in only |
| Frame | 1 year | ~1 year | ~6 months (varies) |
| Motor / gearbox / transaxle | 1 year | ~1 year | 3–6 months |
| Electronics (joystick, controller, throttle, display, lights) | 1 year | ~1 year | 3–6 months |
| Charger | 1 year (treated as electronics) | ~1 year (sometimes not clearly stated) | 3–6 months |
| Battery | 6 months | ~6 months | 3–6 months (some 3 months) |
| Extended warranty | Available (optional add-on) | Uncommon / not standard | Not offered |
| Loan unit if repair delayed | Free if repair > 5 working days | Generally not offered (one offers paid rental) | Not offered |
| Wear & tear items (tyres, arm pads, upholstery, etc.) | Excluded | Excluded | Excluded |
Scope: Singapore market; patterns based on published info as at 15 Oct 2025.
On-site vs carry-in: what’s the difference?
On-site warranty means a technician comes to you (or we handle pickup) for covered faults. Carry-in means you transport the device to a workshop—time-consuming, and transport is usually at your cost. For many sellers, on-site support (if available) is an extra-fee service.
Why on-site matters
Heavier PMAs are difficult to move, and many customers are older or live alone. They may not have family who can help, and hiring transport adds cost. On-site support reduces downtime and removes the logistics burden when mobility is already limited.
What standard on-site says about product confidence
Providing on-site warranty as standard signals confidence. If devices failed often, sending technicians across Singapore would be unsustainable given labour and vehicle costs. Offering this level of service reflects our expectation of low failure rates and a commitment to swift fixes. To our knowledge, all other sellers rely on carry-in terms.
What “1 year” usually covers
Frame: around 1 year among established retailers; some online/minor sellers list ~6 months.
Motor/gearbox/transaxle: typically 1 year with established retailers; 3–6 months with online/minor sellers.
Electronics & charger: joysticks, controllers, throttles, displays, lights and chargers are usually ~1 year with established retailers, versus 3–6 months for online/minor sellers.
Battery: commonly 6 months across the market (some minor sellers: 3 months) due to cycle-life limits.
Extended warranty: insurance for big-ticket parts
Extended warranty helps cover the most expensive components (motors, gearboxes/transaxles, controllers, joysticks). Our 2-year extension typically costs less than replacing a single major part. Note: ELFIGO’s extended warranty covers frame, electronics and motor/gearbox/transaxle. Batteries are excluded because they carry a separate 6-month warranty.
Loan units & rentals
If a covered repair takes more than five working days, we provide a free loan unit to keep you moving. After warranty, or for non-covered issues, short-term rentals are available so essential trips—groceries, medical visits—aren’t disrupted.
Wear & tear
Tyres, inner tubes, brake pads, arm pads and upholstery are universally excluded. These parts naturally degrade with use and environment; maintaining them is part of normal ownership.
Ultimately, a warranty isn’t just about the number of months on a certificate—it’s about peace of mind, convenience and real support when you need it most. As you shop for a personal mobility aid, take a moment to look beyond the headline and read the fine print.
Ask whether on-site service is included, whether major electronic components and motors are covered for as long as the frame, and whether extended protection and loan units are available. By choosing wisely, you’ll minimise downtime, avoid unexpected costs and ensure your mobility scooter or motorised wheelchair remains a reliable companion for years to come.